Terms and Conditions

Occupant’s Terms and Conditions

Apartment Rental Agreement, London Collection Apartments Limited




1.1 We shall provide and you shall rent the Apartment for the Rental Period, at the Agreed Price and upon the terms of this Agreement.

1.2 We shall additionally provide

a) Undertake routine maintenance services as are required to keep the Apartment in good and working condition;

b) Unless opted out prior to arrival, arrange cleaning and fresh bed linen via suitable provider

c) Provide furniture and essential appliances.

1.3 We give you the right (in common with us and all others authorised by us) to use the Apartment for the Rental Period. This right shall expire at the end of the Rental Period (subject to any earlier termination in accordance with this Agreement) or at the expiry of any period of extension of the Rental Period.

1.4 You acknowledge that this Agreement does not give rise to an assured shorthold tenancy or lease and is an excluded agreement within the meaning of the Protection from Eviction Act 1977.


2.1 You certify that you are the lawful owner of the payment card used to pay for your stay or have the owner’s permission to use it. Failure to comply with this rule will lead to legal action including criminal prosecution.

2.2 At the outset you must provide us with sufficient information to conclude a Booking. We reserve the right to reject any Booking.

2.3 Any special requests relating to the rental of the Apartment should be notified prior to Booking. We will use reasonable endeavours to accommodate any special requests and special requests may incur Additional Charges.

2.4 Payment of the Agreed Price is due within 24 hours of Booking, unless otherwise agreed. Where you default on payment, we may terminate this Agreement immediately.

2.5 Where you pay via credit or debit card, a surcharge may be added to the Agreed Price which you will be responsible for paying. The amount of the surcharge will be specified in the Booking. We may also accept payments by bank transfer.

2.6 Unless otherwise agreed in writing, for every full or part day the Apartment has not been returned beyond the agreed date of return we may charge a full day’s rent at current rental rates for each part or full day the Apartment is not returned to us. Payment of any such further charges shall be made upon demand and you authorise us to take such further charges from any credit or debit card used to make the Booking.

2.7 You shall not have any right of set-off against, deduction, counterclaim or withholding of any amount payable by you under this Agreement.

2.8 You shall pay on demand default interest charges (both before and after any judgment) on any sum payable by you to us under this Agreement and not received by the due date at the annual rate of 5 per cent above the Bank of England base rate in force at the time calculated on a daily basis and compounded on a monthly basis from the due date for payment until payment is received by us in cleared funds.

2.9 Payment for Extensions are due before the cancellation notice period.


3.1 Any Booking cancellations must be notified to us in writing.

3.2 Bookings made with London Collection Apartments are non-refundable unless otherwise stated.

3.3 Where a booking has been made with an agent who is licensed to sell accommodation on behalf of London Collection Apartments the cancellation policy will be stated on the booking confirmation.

3.4 Credit card surcharges are non-refundable.


4.1 You may arrive at the Apartment from 3:00pm to 7:00pm on the first day of the Rental Period. It may be possible to collect your keys at the property from 10am, but please note that your apartment may not be ready for you at this time. Whilst we do not offer concierge services, it is possible to leave your belonging at our office in central London during the course of normal office hours by prior agreement. If you wish to arrive earlier than 11:00am, you will need to book the night before (subject to availability);

4.2 All arrivals must be done with a member of our staff unless otherwise agreed. A valid passport or driver’s license must be presented, along with the payment card that was used to make the reservation. The name on the payment card must match the name on the photo identification or access to the Apartment may not be granted. You will be given one or more sets of keys for the rented Apartment. If you lose keys you will be charged £50 per lost set;

4.2 You must leave the Apartment by 10:00 am on the last day of the Rental Period. You may agree a later departure time of 1:00pm for a late departure fee of £30. Late departures must be arranged at least 24 hours in advance and are subject to availability. Please call us on +44 203 355 8827 to arrange a late departure. Failure to leave the apartment at the agreed time will result in a late departure charge of £75. Unless otherwise agreed with us, you may leave the keys on the table in the living room of the Apartment and close the door behind you. You do not need to wait for our team to collect the keys from you;

4.3 Earlier arrival or later departure is subject to availability and may incur Additional Charges.


5.1 You shall throughout the Rental Period:

5.1.1 not allow unauthorised occupants into the Apartment, not host parties or allow any immoral or illegal activities to be carried out in the Apartment;

5.1.2 not smoke or allow any occupants to smoke in the Apartment or inside any part of the Building.

5.1.3 use the Apartment as private residential accommodation only;

5.1.4 ensure that the number of occupants using the Apartment does not exceed the maximum number of people allowed, notified to you upon Booking and based upon the number of bed-places in the Apartment;

5.1.5 keep the Apartment at all times in good repair, condition and in a clean and tidy state;

5.1.6 not repair or attempt to repair or carry out work to the Apartment or allow any third party to do so unless instructed so to do by us in writing;

5.1.7 notify us immediately upon causing or becoming aware of any damage to the Apartment or its contents;

5.1.8 not allow any pets or animals to enter the Apartment;

5.1.9 not smoke in the Apartment and common areas;

5.1.10 not cause (or invite anyone into the Apartment who causes) a nuisance or disruption to occupiers of nearby premises;

5.1.11 not behave in an abusive or threatening manner toward our staff;

5.1.12 not remove any Furniture and Appliances or other items from the Apartment without our prior consent;

5.1.13 return the Apartment to us at the end of the Rental Period or upon the earlier termination of this Agreement in accordance with the terms of this Agreement and in good repair, condition and in a clean and tidy state; and

5.1.14 indemnify us and keep us indemnified on demand for all claims, liabilities, losses, costs and expenses (including legal fees) incurred or suffered by us (except any incurred as a result of our default) in connection with this Agreement or in connection with any use or misuse of the Apartment, except for personal injury or death caused by our negligence.

5.2 You agree to give us or our authorised representatives permission at all reasonable times to enter the Apartment to inspect the condition of the Apartment or fix issues related to the apartment or the Building apartment is located in.

5.3 Any breach or default of your Obligations in this clause or in this Agreement will incur a minimum fine of £250 and we may terminate this Agreement immediately upon notice to you. In the event of damage caused by you to the Apartment or its contents you will be liable for paying for the repair of the damage on a full replacement cost basis.


6.1 Please ensure that you inspect the Apartment immediately upon arrival. Unless we receive notification otherwise within one day of arrival, we will be entitled to assume that you have fully accepted that the condition of the Apartment is in good repair, condition and in a clean and tidy state and you will waive any right to claim otherwise.

6.2 Risk of damage to the Apartment and Furniture and Appliances will pass to you on arrival and shall remain with you until the Rental Period has expired or the Apartment is returned to us in accordance with the terms of this Agreement. You shall make good to us all loss or damage whatsoever of or to the Apartment occurring during or arising from the Rental Period and all reasonable loss of rental resulting from such loss or damage. However you shall not be liable for loss or damage caused by fair wear and tear only.

6.3 A security deposit to cover your obligations under this clause 6 may be taken at or prior to arrival and arrival to the Apartment. This may be in the form of a payment or an authorisation to deduct payment from your debit or credit card used to make the Booking, cash, bank transfer or any other method specified by us. Any security deposit paid will be returned to you in full (or any payment authorisation cancelled) upon the Apartment being returned to us in accordance with the terms of this Agreement. Where you are liable for loss or damage under clause 6.2 above we may withhold some or all of your deposit to cover our loss and damage and our administration fees associated with repairing the Apartment (refer to Additional Charges for details of such fees).


7.1 Additional Charges which may be payable include those items specified in the Booking.

7.2 In the case of Additional Charges becoming payable, you hereby authorise us to take all additional payments from the credit or debit card used to make the Booking. If no credit or debit card was used in the Booking you must pay Additional Charges by another acceptable means.


8.1. Should you wish to extend the Rental Period a request must be submitted to us and we may at our discretion and subject to availability, grant such request.

8.2. In the case of an extension under clause 8.1, you authorise us to take all additional payments from the credit or debit card used to make the Booking. If no credit or debit card was used in the Booking you must pay by another acceptable means.

8.3Where the apartment specified in the Booking becomes unavailable prior to the commencement of the Rental Period, we may relocate you to an apartment of a similar type and standard in a similar location.


9.1 We shall have no liability whatsoever (whether for breach of contract, tort (including but not limited to negligence) or breach of statutory duty) for any loss of profit, loss of or damage to goodwill, increased costs, loss of anticipated savings, loss of business, loss of reputation, theft of, loss of or damage to your property and any special, indirect or consequential losses or damages, and in any event, our total aggregate liability for all losses or damages suffered or incurred by you (whether arising through breach of contract, tort (including but not limited to negligence) or any breach of statutory duty) shall not exceed the aggregate Agreed Price paid by you.

9.2 You shall be solely responsible for and hold us fully indemnified against all claims, demands, liabilities, losses, damages, proceedings, costs and expenses suffered or incurred by us as a result of any breach or default on the part of you, your employees or agents in the discharge of your obligations under this Agreement.

9.3 You have selected the Apartment as being fit and suitable for your needs. We make no warranty or representation as to the suitability or fitness for purpose of the Apartment and exclude all liability in this regard. You further acknowledge that, although content on the Website, including any photographs, drawings or plans of the Apartment, is published in good faith, we do not warrant that any of the content accurately or completely describes the Apartment. Actual Apartment size, design, fixtures, furnishings and facilities may vary.

9.4We do not exclude liability for death or personal injury caused by our negligence or for fraudulent misrepresentation.


We aim to provide a quality service. If, however, you wish to raise anything you are not satisfied with, please call Client Support on 02033558827 or e-mail info@londoncollection.uk. We will do our best to solve any problems that arise.


11.1 We may terminate this Agreement immediately by giving written notice to you if:

11.1.1 you commit any material or persistent breach of this Agreement and, if the breach is capable of remedy, fail to remedy it within 24 hours after being notified of the breach provided that, if such breach is a repeated breach then no time to remedy need be given; or

11.1.2 you shall do or allow to be done any act or omission which in our opinion may jeopardise our rights in the Apartment or any part thereof, or if you abandon the Apartment; or

11.1.3 any sum payable by you under this Agreement is not received by us on the due date for such payment and such non-payment is not remedied within 2 working days of you being given written notice by us to that effect.

11.2 Upon expiry or termination of this Agreement for any reason whatsoever you shall:

11.2.1 pay to us any Agreed Price in arrears and all other moneys due under this Agreement;

11.2.2 return the Apartment to us in good repair, condition and in a clean and tidy state; and

11.2.3 indemnify us against all reasonable costs incurred by us as a result of any failure to comply with such return conditions (as provided in Clause 5).

11.3 Any of our rights arising prior to the termination of this Agreement (howsoever arising) shall remain in force notwithstanding such termination.

11.4 We reserve the right to recover the Apartment from you if you default in surrendering the Apartment back to us. You shall indemnify us and keep us indemnified against any and all costs, losses and expenses (including legal expenses) incurred in retaking possession of the Apartment.


12.1 Force Majeure

No party will be liable to the other for and delay or non-performance of its obligations under this Agreement arising from any cause or causes beyond its reasonable control including, without limitation, any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion.

12.2 Waiver

An omission by a party to exercise, or a delay in exercising, any right or remedy under this Agreement shall not constitute a waiver of the right or remedy or a waiver of any other rights or remedies which that party may otherwise have and no single or partial exercise of any right or remedy under this Agreement shall prevent any further exercise of the right or remedy or the exercise of any other right or remedy.

Any waiver of a breach of any of the terms of this Agreement or of any default under this Agreement shall not be deemed a waiver of any subsequent breach or default and shall not affect the other terms of this Agreement.

12.3 Entire Agreement

Each party acknowledges that this Agreement constitutes the entire agreement and understanding between the parties with respect to the subject matter of this Agreement and supersedes all prior discussions, understandings and agreement between the parties and their agents except for such variations as shall be agreed in writing by us and you.

Each party also agrees that in entering into this Agreement, it is not relying on any statements, warranties or representations given or made (whether negligently or innocently and whether express or implied), or any acts or omissions by or on the part of any other party in relation to the subject matter of this Agreement (except those expressly set out in this Agreement) and it undertakes not to enforce or pursue any rights or remedies with respect to such subject matter otherwise than under this Agreement and hereby waives and releases the other party in respect thereof absolutely.

12.4 Assignability

This Agreement is personal to the parties.

We may assign our right title benefit and interest in and to this Agreement without your consent. You may not assign your right title benefit and interest in and to this Agreement.

12.5 Rights of Third Parties

A person who is not party to this Agreement (a “third party”) has no right under the Contracts (Rights of Third Parties) Act 1999 (“the Act”) to enforce any term of this Agreement, but this does not affect any right or remedy of a third party which exists or is available apart from the Act.

12.6 Notices

Any notice or demand to be given under this Agreement by either party to the other shall be in writing and shall be deemed to have been properly served if sent by first class pre-paid post or email.

12.7The parties agree that any disputes arising under or in any way connected with the subject matter of this Agreement (whether of a contractual or tortuous nature or otherwise) shall be subject to English law and to the exclusive jurisdiction of the English courts.

12.8 Interpretation

In this Agreement the following words and phrases shall have the following meanings unless the context otherwise requires:

“Additional Charges” include, but are not restricted to, the additional charges in clause 8 which you are liable to pay for facilities and additional items;

“Agreed Price” means the price at which you agree to rental the Apartment, as identified in the Booking or in any subsequent agreement;

“Apartment” means the apartment identified in the Booking or an apartment of similar type and standard in a similar location;

“Arrival Date” means the first day of the Rental Period, as identified in the Booking or in any subsequent agreement;

“Booking” means an offer from you to us to rent the Apartment on the terms of this Agreement following your provision of sufficient information to enable us to complete our telephone or Website provisional booking process;

“Furniture and Appliances” means such furniture and appliances usually found within the Apartment and any other items which we agree to provide;

“Rental Period” means the period commencing on the Arrival Date and expiring on delivery of the Apartment back to us;

“Inventory and Condition Report” means our report on the condition of the Apartment and its contents;

“Website” means www.londoncollection.uk

Website Terms & Conditions

1. These Terms and Conditions

Welcome to our website, www.londoncollection.uk. If you continue to browse and use this website or the services that we provide, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern your use of this website and London Collection Apartments’ relationship with you in relation to this website and our services. If you disagree with any part of these terms and conditions, or do not accept these terms and conditions, please do not use our website or our services.

The term ‘London Collection Apartments‘ or ‘us’ or ‘we’ refers to the owner of the website and the provider of the services, London Collection Apartments Limited (trading as ‘London Collection’), whose registered office and trading address is 84 KENSINGTON GARDENS SQUARE, UNIT 4, LONDON, UNITED KINGDOM, W2 4DJ. London Collection Apartments Limited is a limited company registered in England and Wales with company number 12652885. The term ‘you’ refers to the user of the website, the user of our services and/or to the legal owner or authorised tenant of the property services.

2. Website

2.1 Terms of Use

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice. If you decide to continue using the site you will have to agree with the modified terms and conditions.

We update the website and make changes to it, but we do not have to do this, and material on the website may be out-of-date.

This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, any information you provide us may be stored by us for use by us or third parties.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. No material on the website is intended to contain advice, and you should not rely on it. We exclude all legal responsibility and costs for reliance placed on the website by anyone.

No part of the Website constitutes a contractual offer capable of acceptance.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

We try to keep the website and its services, applications and tools safe, secure, and functioning properly. However, you acknowledge and agree that we cannot guarantee the continuous operation of or access to the website and its services, applications or tools. You further acknowledge that the operation of and access to the website and its services, applications or tools may be interfered with as a result of technical issues or numerous factors outside of our control. While we will use our reasonable endeavours to maintain an uninterrupted service, we cannot guarantee this and we do not give any promises or warranties (whether express or implied) about the availability of our services.

We are not responsible for any loss to a user of the website. As far as legally possible, we exclude legal responsibility for the following:

a) loss of income or revenue;

b) loss of business or business interruption;

c) loss of goodwill or reputation;

d) loss of profits or contracts;

e) loss of anticipated savings;

f) loss of data;

g) any loss that is not reasonably foreseeable arising, directly or indirectly, from the use of or your inability to use the website or its services, applications and tools; delays or disruptions in the website or its services, applications or tools;

h) viruses or other malicious software obtained by accessing the website or its services, applications or tools or any site, service, application or tool linked to the website or its services, applications or tools;

i) glitches, bugs, errors, or inaccuracies of any kind in the website or its services, applications and tools or in the information and graphics obtained from them; or

j) a suspension or other action taken with respect to a user’s account.

We exclude, as far as legally possible, all terms and warranties or promises implied by law or by statute. We do not exclude legal responsibility for death or personal injury owing to our negligence, or legal responsibility for fraud or fraudulent misrepresentation, or for anything else where exclusion is not allowed by the law.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

You must only use this website as allowed by the law and these terms and conditions. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. If you do anything which is a criminal offence under the Computer Misuse Act 1990, your right to use the website will end straightaway. We will report you to the relevant authorities and give them your. Examples of computer misuse include introducing viruses, worms, Trojans and other technologically harmful or damaging material.

You must not try to get access to the website or server or any connected database or make any ‘attack’ on the website. We are not legally responsible to you for any damage from viruses or other harmful material that you pick up via the website.

You must not use the website to do any of the following:

a) break any laws or regulations;

b) harm or attempt to harm minors;

c) do anything with unsolicited advertising material or spam;

d) do anything with material that does not meet our content standards (these are listed later in the terms)

e) harass or stalk others, or disclose personal information about others;

f) use software to obtain personal information about users from the website;

g) transmit any data or material that is harmful to other programs, software, or hardware (for example, viruses, Trojan horses, worms, etc.);

h) copy in any way or re-sell any part of website (unless it is allowed under these terms and conditions);

i) interfere with or damage any part of the website, or our equipment, network, software or storage arrangements.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute or claim arising out of such use of the website or in connection with the terms and conditions (including non-contractual obligations and claims) is subject to the laws of England. Any dispute or claim arising out of or in connection with these terms and conditions or the website, including any non-contractual obligations or claims) shall be subject to the exclusive jurisdiction of the English courts.

2.2 Registration

To become a registered user you have to provide through a form on our website your email address, and if applicable, the relevant information we require to provide you our Services. Any information you provide us must be accurate and complete.

By registering on our website you are agreeing to being contacted by us for direct marketing purposes. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at info@londoncollection.uk

To use the site you need to be 18 years old or over at the time of registration. You may only have one registration on our website at any time. We reserve the right to delete any registrations (duplicate or not). Only you may use your account or registration on our website and you may not use someone else’s account or registration. You must treat all identification codes, passwords and other security information as confidential. If you fail to keep confidentiality, we may disable any security information (including passwords and codes).

If you think that your account or registration details have been obtained by someone else, you should contact us immediately. We accepts no responsibility for any person who uses your account or registration details and we are entitled to assume that you are the person who logs in to your account, unless you tell us otherwise in writing.

2.3 Cancellation

You can cancel your registration by sending an email to info@londoncollection.uk. We will endeavour to make effective your request within 30 days of receiving your email.

Any information held about you or information you have provided may be lost as a result of you or us cancelling your registration.

We reserve the right, at our sole discretion, to cancel your account or registration, ban you from the website (temporarily or permanently), send you a warning, take legal action and tell the right authorities if you misuse our site in any way or violate these terms.

2.4 Copyright

This website and its content is copyright of London Collection Apartments Limited – © London Collection Apartments Limited 2021. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

you may print or download to a local hard disk extracts for your personal and non-commercial use only

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system. You may not use or site to obtain our registered users information, neither manually or using data extraction tools or digital scripts (such as “bots”) or by any other means.

2.5 Privacy Policy and GDPR

Please visit https://londoncollection.uk/privacy-policy/ for details of our Privacy Policy and GDPR complaince

3. General Terms

3.1 Introduction

We are allowed to assign, transfer, charge or sub-contract our rights and obligations under our agreement, but you may not do any of these things unless we have previously agreed in writing that you can.

Nobody other than we and you may rely on these terms or any agreement between you and us.

Delay in exercising a right under these terms or any agreement between you and us will not take away that right or any other right.

Your use of our services and any dispute or claim arising out of the services or in connection with the terms and conditions (including non-contractual obligations and claims) is subject to the laws of England. Any dispute or claim arising out of or in connection with our services or these terms and conditions, including any non-contractual obligations or claims) shall be subject to the exclusive jurisdiction of the English courts.

3.2 Confidentiality

We each agree to keep the other’s confidential information and know-how confidential, and not to disclose it to anyone else unless they need to know about it to carry out this agreement. This confidentially agreement continues after the rest of our agreement has ended.