Privacy Policy

On May 25, 2018, a new landmark privacy law called the General Data Protection Regulation (GDPR) takes effect in the European Union (EU). The GDPR expands the privacy rights of EU individuals and places new obligations on all organizations that market, track, or handle EU personal data.

London Collection Apartments is in full compliance with the new regulatory landscape and is committed to maintaining compliance with GDPR through our privacy and security policies, and systems.

This privacy policy sets out how London Collection Apartments uses and protects any information that you give London Collection Apartments when you use this website.

London Collection Apartments is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

London Collection Apartments may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information from you:

a) contact information including but not limited to your email address, telephone number and Skype address

b) information about your property and its availability

c) demographic information such as postcode, preferences, skills and interests

d) a record of any correspondence between us

e) details of transactions that you carry out through the website

f) details of your visits to the website and the resources you use

g) information about your computer (e.g. your IP address, browser, operating system, etc.) for system administration and to report aggregate information to our advertisers

h) documents, images and any other information that you upload to our website or send us via any other medium

i) details of any enquiries about properties that you make, and feedback on other users, and properties

j) other information relevant to our service, customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

a) delivering our products and services to you, and present website content effectively to you

b) internal record keeping and to comply with our legal data collection obligations

c) to understand how you use our service and improve our products and services

d) to carry out any agreement with you and provide the services available on the website

e) to send promotional emails about new products, special offers or other information which you request and opt into using the email address which you have provided

f) from time to time, to contact you for market research purposes. We may contact you by email, phone, fax or mail

g) to customise the website according to your interests

h) to tell you about changes to the website and our services

i) to detect, investigate and prevent activities that may be in breach of the terms and conditions.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. However, we cannot guarantee that others will not gain access to your information and you take the risk if it turns out that your information is not secure despite our efforts.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. ‘Session cookies’ allow us to track your actions during a single browsing session, but they do not remain on your device afterwards. ‘Persistent cookies’ remain on your device between sessions.

Once you agree, the file is added and the cookie helps analyse web traffic, authenticate you and distinguish users, remember your preferences, improve the website and collect analytical information for ourselves and our business partners, or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Session and persistent cookies can be either first or third party cookies. A first-party cookie is set by the website being visited; a third-party cookie is set by a different website. Both types of cookie may be used by us or our business partners. All our cookies fall within the classifications Strictly Necessary, Functionality and Performance. None are classified as Behavioural Targeting.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

a) When you are asked to register on the website, look for the box that you can click to indicate that you agree to our Terms and Conditions, and the box which indicates that you are agreeing to being contacted by us for marketing purposes.

b) if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at or by clicking the “unsubscribe” link on the email you receive.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to London Collection Apartments Limited, 84 Kensington Gardens Square, Unit 4, London, United Kingdom, W2 4DJ.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

We may transfer your collected data to storage outside the European Economic Area (EEA). By giving us your personal data, you agree to this arrangement and to the use of that data as set out in these terms and conditions.

Disclosing your Data

We are allowed to disclose your information in the following cases

a) where you agree when presented with the choice, we can disclose your information to the businesses, organisations, selected partners and other third parties that we work with

b) if we want to sell our business, or our company, we can disclose it to the potential buyer

c) we can disclose it to other businesses in our group

d) we can disclose it if we have a legal obligation to do so, or in order to protect other people’s property, safety or rights.

e) we can exchange information with others to protect against fraud or credit risks.

Our Content Standards

Our content standards apply to all material and information that you contribute to the website or that you provide to us about you or your property, including, but not limited to, any personal information, and images, information and details about your property and its availability. You must follow our content standards carefully, and also the spirit of them. Any contributions to or through the website or information provided to us must be:

a) accurate and honest (if they are factual)

b) genuine (if they state opinions)

c) within the law.

Your contributions must not be:

a) defamatory, obscene or offensive

b) likely to deceive, harass, annoy, threaten, or invade someone else’s privacy.

Your contributions must not:

a) promote material that is sexually explicit or advertise sexual services;

b) promote violence;

c) discriminate or promote discrimination because of race, sex, religion or belief, nationality, ethnic origin, age, disability, sexual orientation, gender reassignment, marital status or civil partnership, or pregnancy and maternity;

d) infringe anyone else’s intellectual property;

e) be used to impersonate anyone, or misrepresent anyone’s identity;

f) encourage or assist anything that breaks the law;

g) advertise or promote products or services, or commercial functions or networking; or

h) promote ‘get rich quick’, pyramid selling or network-marketing opportunities

Our Company Details

Company Name: London Collection Apartments Limited, trading as “London Collection Apartments”.

Trading and Registered Office Address: 84 Kensington Gardens Square, Unit 4, London, United Kingdom, W2 4DJ.

London Collection Apartments Limited is a company registered England and Wales (Company No. 12652885)

Telephone: +44 207 206 2363


Our website address is:

CCTV Policy

This section sets out the appropriate actions and procedures which London Collection Apartments Limited (“London Collection”) follows in respect of the use of CCTV (closed circuit television) surveillance systems (“CCTV Systems”) at our premises.

Please note that all properties are monitored by CCTV 24 hours a day. London Collection reserves the right for its employees and contractors to review footage as required and by entering onto our sites you consent to your image being recorded and reviewed. Recorded CCTV footage will be stored securely and retained in compliance with relevant laws. London Collection Apartments Limited, is registered as a Data Controller with the ICO, Registration Number: ZB270099.

In drawing up this policy, due account has been taken of Relevant Data Protection legislation(s); The CCTV Code of Practice produced by the Information Commissioner (“Code of Practice”); and General Data Protection Regulation (GDPR).

This policy will cover all employees and persons providing a service to London Collection, visitors and all other persons whose image(s) may be captured by our CCTV Systems.

In processing CCTV surveillance data, our staff will consider carefully the type of personal data being processed and in particular whether there is any personal data which falls within the definition of “sensitive personal data” or “special category personal data” as defined in law. Such data includes:

  • Ethnic origin or race;
  • Political opinion;
  • Religious and philosophical beliefs;
  • Trade Union membership;
  • Health – mental or physical;
  • Sexual life or sexual orientation
  • Genetic data; and
  • Biometric data for the purpose of uniquely identifying a natural person.

We will also ensure that the personal data is only processed in accordance with the following requirements:

  • It will be processed fairly, lawfully and in a transparent manner;
  • It will only be collected for specified, explicit and legitimate purposes and not further processed in any manner incompatible with those purposes;
  • It will be adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed;
  • It will be accurate and, where necessary, kept up to date;
  • It will not be kept for longer than is necessary for the purposes for which the personal data are processed; and

It will be processed in a manner that ensures appropriate security of the personal data.

Initial Assessment Procedures

London Collection has the legal responsibility for the day-to-day compliance with the requirements of this policy.

The purpose of the use of the CCTV Systems and the collection and processing of CCTV images is for the prevention or detection of crime or disorder, apprehension and prosecution of offenders (including use of images as evidence in criminal proceedings), interest of public and employee Health and Safety, protection of public health and the protection of the Our property and assets.

Prior to any camera installation, we ensure that the installation complies with this policy and that the use of any camera is justified, necessary and proportionate. The Data Protection Officer (DPO) will regularly assess whether the use of any camera and the CCTV System as a whole continues to be justified, necessary and proportionate.

Siting the Cameras

The location of the equipment is carefully considered, because the way in which images are captured needs to comply with relevant laws.

All cameras are located in prominent positions within public and staff view and do not infringe on sensitive areas. All CCTV surveillance is automatically recorded and any breach of this siting policy will be detected via controlled access to the CCTV System and auditing of the CCTV System.

We have signs in place informing people that CCTV is in operation and images are being monitored.

Processing the Images

Images which are not required for the purpose(s) for which the equipment is being used will not be retained for longer than is necessary. While images are retained, it is essential that their integrity be maintained, whether it is to ensure their evidential value or to protect the rights of people whose images may have been recorded. Access to and security of the images is controlled in accordance with relevant laws.

All images are digitally recorded and stored securely within the system’s hard drives. Images are stored for a minimum of 7 days, and stored for no more than 31 days.

Where the images are required for evidential purposes or disciplinary proceedings, a copy file will be moved to an access controlled confidential location on the network and held until completion of the investigation. Viewing of images within the system is controlled by the CCTV Officer or a person nominated to act on their behalf. Only persons trained in the use of the equipment and authorised by the DPO can access data.

Access to and Disclosure of Images to Third Parties

Access to, and disclosure of, the images recorded by our CCTV System and similar surveillance equipment is restricted and carefully controlled. This ensures that the rights of individuals are preserved and the continuity of evidence remains intact should the images be required for evidential purposes e.g. a police enquiry or an investigation being undertaken as part of an internal procedure.

Access to the medium on which the images are displayed and recorded is restricted to the DPO, the CCTV Officer, staff authorised by them and third parties as authorised from time to time for specific purposes. Access to and disclosure of images is permitted only if it supports the purpose for which such images were collected.

Access to Images by Individuals

GDPR gives any individual the right to request access to CCTV images which contain their personal data.

Individuals who request access to images must submit this formally in writing, with sufficient details to identify the section of footage with which they are concerned and to enable London Collection to satisfy itself that the person making the request is the data subject of that specific recording. Upon receipt of the request, the CCTV Officer, or another member of staff authorised by the DPO, will determine whether disclosure is appropriate and whether there is a duty of care to protect the images of any third parties. If the duty of care cannot be discharged then the request can be refused.

A written response will be made to the individual, giving the decision (and if the request has been refused, giving reasons) within 30 days of receipt of the request.


The Information Commissioner’s Office has the power to bring enforcement actions against companies where it considers that there’s been a breach of one or more of the Data Protection principles.

If you have any complaints relating to this CCTV policy or our use of your personal data, please contact us: The Data Protection Officer, London Collection Apartments Limited, Unit 4 84 Kensington Gardens Square, London, W2 4DJ or by email to

Please visit to read more about our privacy policy.

You also have the right to make a complaint to the Information Commissioner’s Office. Further information can be found at